I have this here short story to tell about an experience I had to go through these past weeks.
A bought a used car about 3 months ago. The car had clearly not been given maintenance as it should have by the previous owner. When I got it, the dealer said that the car had been inspected and was in good conditions. This however was not the case as I soon found out. Therein started a two and a half week fight with the dealers to fix my car because they said that the car didn't need no fixing. Apart from the hard discussions they took the rugs out of the car when they took the car in for repairs and then claimed that the car hadn't had any rugs to begin with. I got into a hard and loud to the point of screams and insults discussion with the 6 dealers including the one who apparently bought the used cars to later sell them. On my way back home that day I remember that I had recorded a video prior to leaving the car for repairs and in it the rugs were clearly visible.
When I went to pick up my car, I told the dealer that I had brought evidence about the rugs. The guy got up his chair went outside and like magic I got my rugs back but not before blowing into more insults my way. I simply said "well ok, I'm satisfied now" and left.
I've felt great the whole day because I stood my ground againts 6 people who tried to intimidate me with screams and non verbal corporal threats. So if any of you ever find yourselves in a similar situation, record, document things and no matter how tough the people you face seem, always stand your ground!