I see that you are a new member. Welcome to TTL.
We have a limitation in place to prevent spammers and trolls from accessing the shoutbox, and also to avoid members asking for depression support in chat. More about this: No support in chat or pm
If you have been an active member for a while you will gain access to the shoutbox automatically. In the mean time, you can visit the Banter
forum. Members post light-hearted chat threads there.
I'm sorry for the inconvenience, and I hope you will find support here on TTL. Keep posting.