Attention - Password and Security Update

admintest · 06-18-16, 10:47 AM

Hello Everyone,

Per the latest announcements we will be resetting everyone’s passwords. Shortly you should be receiving an email directing you how to change your password. It will look like this:

Quote:

Subject: Your new password for *site name*
Dear *username*,
Your password has been reset by an administrator. Your new details are as follows:
Username: *username*
Password: *Randomly generated temp password*
To change your password, please visit this page: *link to password reset edit page from USERCP*
If you suspect this email is a scam, you can confirm the legitimacy of this email by manually navigate to the forum URL yourself and use your new password to log in.
All the best,
Site Name

As you can see it will give you a randomly generated temporary password, as well as telling you where you need to go to updated it accordingly.

If you do not receive this email please go to the contact us page and select Other, and type in Security Password Update Issues

You can also contact us by making a new thread in the Contact Technical Staff forum.

We’re sorry for the inconvenience.

The Community Support Team

Ella · 06-26-16, 10:00 AM

Dear members,

If you have any questions about this issue, please bring it up with the Technical Staff (Community Support Team) instead of the moderating team (TTL Team).

The Technical Staff are in charge of all the technical aspects of TTL, such as the password resets, and they can provide you with more information and help you solve your issue. You can reach them by posting in the Contact Technical Staff forum, or the Contact Us link at the bottom of the page.

The Technical Staff are not the TTL Team. The TTL Team consists of Ella, Forest, the Junior Administrators, the Super Moderators and the Moderators. You can reach us by posting in the Contact Moderators forum. The TTL Team do not handle the security of the site, server issues, software installations and updates, or other technical issues, but focus on the moderating aspect of TTL. We can unfortunately only help you with minor technical issues. We do welcome you to contact us, but if you have any questions about the password reset, we will need to forward your questions to the Technical Staff. Unfortunately, we do not have the access or the background information to solve this issue for you.

I am sorry for the inconvenience, and I hope contacting the Technical Staff can be of help to you if you need assistance.

Best Regards,
Ella