Problems with logging in? / Created a new account?
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Problems with logging in? / Created a new account?

This is a discussion on Problems with logging in? / Created a new account? within the Announcements forums, part of the Forum Announcements category; Dear Members, I see that some of you experience problems with accessing your accounts. Are you a new member? If ...

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Old 09-09-16, 06:56 PM   #1
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Join Date: Apr 2009
Default Problems with logging in? / Created a new account?

Dear Members,

I see that some of you experience problems with accessing your accounts.

Are you a new member?

If you are a new member and can not post in the forums, you need to check your email to find the activation email. New members need to activate their accounts before they can start posting. You can activate your account by following the instructions in the activation email. Please note that it may take a little while to get the email, and it may be located in your spam folder. If you have problems activating your account, or have other questions, you can contact the TTL team by posting in Contact Moderators. We are happy to answer any questions you may have.

Can you not log in to your account?

If you can not log into the forum anymore due to the recent password reset or other issues, you can contact us by posting in Contact Technical Staff - even without logging in. However, please note that if you are not logged in we can not reply to you there, and we will not know who you are unless you tell us. So that we can help you, you will need to provide us with the following information in your post:

- Your regular username
- What is wrong with your account (What happens if you try to log in? Have you received the reset password email?)
- The email address connected to your account
- Your birth date or other information in your account profile that we can use to confirm your identity
- The new email address you would like to use to access your account

We need this information to be able to make changes to your account.

Please note, though, that if we are not certain that the member account belongs to you we can not change the email.

If you have not heard from us in over a week, please sign up with a new account, log in with that account, and post in Contact Moderators. Then we can talk to you in private there.

Have you registered with a new account?

If you have an old account, and you have created a new account, please let the TTL Team know why you did so by posting in Contact Moderators. This way we can help you access your old account again. Please also provide us with this information in your post:

- Your regular username
- What is wrong with your account (What happens if you try to log in? Have you received the reset password email?)
- The email address connected to your account
- Your birth date or other information in your account profile that we can use to confirm your identity
- The new email address you would like to use to access your account

As the guidelines state, members are only permitted to have one account. We understand that some members have signed up again because of this issue, and you are not in trouble for doing so, but please contact us about it.

I am really sorry for the inconvenience.

Best Regards,
Ella
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