Attention - Password and Security Update
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Attention - Password and Security Update

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Old 06-14-16, 11:35 AM   #1
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Join Date: Mar 2013
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Default Attention - Password and Security Update

Hey all,

Over the next few days we will be implementing some changes to our forum password strength and password expiration policies. To make sure you continue having the best experience possible on the community, we regularly monitor the site and the Internet to keep everyone's account information safe. We've recently become aware of a potential risk to some accounts coming from outside of this community. Just to be safe, we are implementing the following changes to improve security even further:

1) We are asking everyone to change their passwords (and will force a one time reset). Along with every user on the forum, new passwords will need to be more complex, and can't be simple words (sorry, you can't have "fluffy" as your password anymore!). Please use a password unique to this community. Reusing passwords can expose your account indirectly when other websites (Twitter, Linkedin, Badoo, etc) are compromised; and

2) Your passwords will expire on a 365 day basis. When you login on the 366th day, you will have to change it.

We'll also be sending out an email to users to let them know about the changes, in upcoming weeks.

If you have any questions, you can contact us by making a new thread in the Contact Technical Staff forum.

Thanks all,

Helena

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Old 06-26-16, 10:02 AM   #2
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Dear members,

If you have any questions about this issue, please bring it up with the Technical Staff (Community Support Team or Community Management) instead of the moderating team (TTL Team).

The Technical Staff are in charge of all the technical aspects of TTL, such as the password resets, and they can provide you with more information and help you solve your issue. You can reach them by posting in the Contact Technical Staff forum, or the Contact Us link at the bottom of the page.

The Technical Staff are not the TTL Team. The TTL Team consists of Ella, Forest, the Junior Administrators, the Super Moderators and the Moderators. You can reach us by posting in the Contact Moderators forum. The TTL Team do not handle the security of the site, server issues, software installations and updates, or other technical issues, but focus on the moderating aspect of TTL. We can unfortunately only help you with minor technical issues. We do welcome you to contact us, but if you have any questions about the password reset, we will need to forward your questions to the Technical Staff. Unfortunately, we do not have the access or the background information to solve this issue for you.

I am sorry for the inconvenience, and I hope contacting the Technical Staff can be of help to you if you need assistance.

Best Regards,
Ella
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